Shipping & Delivery
Packages ship by USPS priority mail. Ready to wear corsets are shipped within 24 hours of processing and receipt of payment. Processing can take up to 3-5 business days. packages will ship from our office in Garfield, NJ, and can be shipped worldwide. Made to order corsets may take 12-16 weeks to be shipped.
Packages shipped internationally may take up to 20 business days to arrive, MystiC City Corsets will not be held responsible for late shipments.NOTE: MystiC City Corsets will not be held liable for late shipments due to customs regulations, our prices DO NOT include VAT or GST. Please check with your country’s customs office to determine any potential additional costs prior to bidding or buying. International customers are required to cover this cost. Please order with holidays, and distance of shipment in mind. Shipping cost is calculated by averages. If you do not see an option to ship to your country, please contact one of our representatives so to have your countries shipping cost calculated and added to website.
IMPORTANT: DUE TO COVID COMPLICATIONS CERTAIN COUNTRIES HAVE RESTRICTED DELIVERIES, YOU MAY SE YOUR COUNTRY OF DELIVERY TEMPORARILY UNAVAILABLE. THERE MAY ALSO BE DELAYS IN DELIVERY INTERNATIONAL DUE TO LONGER PROCESSING TIMES AT CUSTOMS.
Privacy & Security
- Mystic City will not under any circumstance sell, distribute, or share your personal information to any third party or entity. We take great care to insure that your privacy is protected and will only use this information in the manner implied by each form on this web site. Under no circumstance does Mystic City Corset condone, encourage, promote, or participate In the act of sending unsolicited email.
Returns & Replacements & Cancellations
- We guarantee your satisfaction in the quality of our corsets. If for any reason you are unhappy or have chosen the wrong size, you will have a 14 day window to return the item and exchange or accept refund. To receive a refund the item should be in new condition (worn for less than 15 minutes for sizing purposes) and showing no signs of wear. Shipping costs will not be refunded. The customer is responsible for cost of returning the item. To prevent any dissatisfaction in sizing and fit, we advise all customers to contact us via the sizing inquiry form (located on our “care wear and sizing page”). Please make sure all items sent back are properly packaged and insured. If the item is being exchanged for another product, please provide payment for shipping.For custom garments Mystic City is not responsible for a corset made to incorrect measurements supplied by the customer, or if the customer changes weight or size after the order is placed.
Returning a Defective Corset – A claim must be reported to MystiC City Corsets by emailing: [email protected]
Every corset is covered by factory warranty and any items that arrive defected will be repaired, if not replaced. Defective merchandise MUST BE RETURNED TO MCC for repairs/replacement- NO EXCEPTIONS.
Damaged/Lost/Stolen Packages- Every order is shipped with insurance. If in the event that any one of those should happen, please contact [email protected]
- Damaged: If the item arrived damaged- please send photos of the item and damaged box/envelope within 7 days of receiving.
- Lost: If you have not received your package within 40 days please contact [email protected]; MCC will open an insurance claim. Shipping Insurance companies require claim confirmation from buyers. Processing usually takes a few days before funds are seen back in your account.
- Stolen: If you suspect your package was stolen from your property; you may be required to file a police report in order to receive a refund.
cancelation fee: this is fee that stripe or paypal charges for every transaction and never refunds – 3% from every transaction is not refundable due to the cost of bank transfers
- Any sizing, or style recommendations made by representatives of MystiC City Corsets are as such. If a sizing or style referral is incorrect MystiC City Corsets will not be held liable, these services are provided to our customers as a tool to help make the selecting process easier. Since we are not available to measure you in person we cannot promise a perfect fit, but we can try our best to virtually assist you (to the best of our knowledge) with any questions you may have.
Payment, Pricing & Promotions
- Transmission of sensitive information and payment information is submitted on our secure https server. Under no circumstances will we ask that you submit your payment information in a non-secure environment. Payment for orders may be made by credit card, or PayPal. All prices, features, and products are subject to change at any time.
- MystiC City Corsets does offer a wholesale program to approved parties. If you’re interesting in selling MystiC City Corsets at a brick and mortar storefront, we will happily assist. Our wholesale sellers are required to sign a contract after being approved, this contract will require you agree to sell our corsets with our logo and tags intact. We do not condone reselling our designs without giving credit to our business name. If you have seen this occurance please contact our administration at [email protected] If youre interested in persuing a partnership with us, and reselling our corsets under our outlined terms, fee free to contact us at [email protected] If you’re purchasing a large order internationally, please contact one of our representatives to confirm lowest shipping option available. We work with multiple carriers, in select countries we are able to find even lower prices.
NOTE TO ALL EBAY AND ETSY BUYERS
All Corsets Featured on mysticcitycorsets.com, mystic city’s ebay store, and etsy pages, were designed by mystic city corsets.
Due to limitations in staffing we are not available to answer messages via social media, WhatsApp or phone. Our only contact is via the website contact forms or by emailing directly through [email protected]
All photos included on these sites mentioned were taken by, or created for the sole use of MystiC City Corsets. And are of the property and designs of MystiC City Corsets. No photo on these websites are to be taken, or copied with intent to plagiarize, or mislead others. In the event this occurs MystiC City Corsets LLC. has the right to take legal action.