We guarantee your satisfaction in the quality of our corsets. If for any reason you are unhappy or have chosen the wrong size, you will have a 14 day window (from receipt) to return the item and exchange or accept refund. To receive a refund the item should be in new condition (worn for less than 15 minutes for sizing purposes) and showing no signs of wear. Shipping costs will not be refunded. The customer is responsible for the cost of returning the item. To prevent any dissatisfaction in sizing and fit, we advise all customers to contact us via the sizing inquiry form (located on our “care wear and sizing page”). Please make sure all items sent back are properly packaged and insured. If the item is being exchanged for another product, please provide payment for shipping.For custom garments MystiC City is not responsible for a corset made to incorrect measurements supplied by the customer, or if the customer changes weight or size after the order is placed.
NOTE: Used Merchendise will not be accepted. In order for full credit or a refund to be issued, the corset should not indicate wear, be re-laced, missing the modesty panel, or corset storage bag. If your return item is missing any of the above items, or look as if it has been re-laced; a 25% restocking fee will be charged.
You can read more about our policies Here